Terms of Service

Last updated: August 31, 2026

These Terms of Service ("Terms") govern your purchase and use of a Lounge Drop airport lounge pass ("Pass"). By purchasing a Pass, you agree to these Terms.

1. What you're buying

Lounge Drop sells single-use airport lounge access passes. Each Pass costs $12 and admits up to 4 travelers to a participating airport lounge for a single visit. A Pass is not a membership, subscription, or recurring service.

2. Order & delivery process

Payment is processed securely through Gumroad. You will receive a confirmation email immediately after your purchase is completed.
Your lounge entry QR code is emailed separately, approximately 24 hours before your flight's scheduled departure time.
If you purchase a Pass within 24 hours of your departure time, your QR code will typically be processed and delivered within 30–90 minutes of purchase.
It is your responsibility to provide an accurate flight date, departure time, and airport at checkout so your Pass can be issued correctly.

3. Using your Pass

Present your QR code at the lounge reception desk along with valid travel documentation (boarding pass and ID) as requested by lounge staff. A single Pass admits up to 4 travelers entering together at the same time. Lounge access, opening hours, capacity, and amenities are determined by the individual lounge and its network, and may vary or be temporarily unavailable for reasons outside Lounge Drop's control.

4. Refunds & cancellations

Because Passes are issued for a specific flight and processed shortly before delivery, purchases are generally non-refundable once a QR code has been issued. If you have not yet received your QR code and need to cancel or change your flight details, contact us as soon as possible at support@loungedrop.com and we will do our best to accommodate you.

5. Flight changes & delays

If your flight is delayed, rescheduled, or cancelled after you've purchased a Pass, email us with your updated flight details as soon as possible. We will do our best to re-time delivery of your QR code, but cannot guarantee availability for a new date or time.

6. Lounge availability

Lounge Drop passes are valid across a network of 1,900+ participating lounges. Specific lounge options, hours, and capacity vary by airport and terminal and are subject to change without notice by the lounges themselves. In rare cases a lounge may reach capacity or be temporarily closed; if this happens, contact us for assistance.

7. Limitation of liability

Lounge Drop facilitates access to third-party airport lounges and is not responsible for the acts, omissions, service quality, or availability of those lounges. To the fullest extent permitted by law, Lounge Drop's liability for any claim relating to a Pass is limited to the amount you paid for that Pass.

8. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

9. Contact

Questions about these Terms or an existing order? Email us at support@loungedrop.com.